PrivacyPolicy
"Privacy is not something that I'm merely entitled to, it's an absolute prerequisite." Your personal information deserves the utmost care and protection.
"Trust is the foundation of transformation. We honour your privacy as a sacred space, protecting your personal journey with the same care we bring to your wellness."— FloW
Your Privacy Matters
How we protect and honour your personal information
At FloW (operated by AURALYA Limited), we understand that your wellness journey is deeply personal. This Privacy Policy explains how we collect, use, protect, and respect your personal information throughout our relationship.
Key Privacy Principles
Types of Information We Collect
Understanding what information we gather and why
Personal Identifiers
Health & Wellness Information
Service Information
Technical Information
Information We Collect
We collect information you provide directly to us, such as when you create an account, book consultations, or communicate with our team. This includes your name, email address, phone number, health information relevant to your wellness journey, and payment details.
We also automatically collect certain information about your device and usage patterns when you access our digital platforms, including IP address, browser type, pages visited, and time spent on our services.
How We Use Your Information
Your personal information enables us to provide personalised wellness coaching, schedule appointments, process payments, and communicate important updates about your programmes.
We use aggregated, anonymised data to improve our services, understand usage patterns, and develop new offerings that better serve our community's wellness needs.
Information Protection
We implement robust security measures to protect your personal information, including encrypted data transmission, secure servers, and regular security audits.
Access to your personal information is restricted to authorised personnel who require it to provide services to you. All team members are bound by strict confidentiality agreements.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. Information is only shared with your explicit consent or when required by law.
We may share anonymised, aggregate data with partners to improve wellness services generally, but this data cannot be used to identify you personally.
Your Rights and Choices
You have the right to access, update, or delete your personal information at any time. You may also request a copy of all data we hold about you.
You can opt out of marketing communications whilst continuing to receive essential service-related messages. You may also request restrictions on how we process your information.
Data Retention Policy
Active Clients
We retain your information for as long as you remain an active client and for 2 years following your last interaction with our services.
Inactive Accounts
After 2 years of inactivity, we will securely delete your personal information unless you request otherwise or legal requirements apply.
Legal Requirements
Some information may be retained longer to comply with legal obligations, resolve disputes, or enforce our agreements.
Your Privacy Rights
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need assistance with your data, we're here to help.