Privacy Policy

Our Commitment

FloW exists because women deserve spaces built for them. That extends to how we handle your information. This policy explains what we collect, why we collect it, and what we do with it. No corporate speak. No hidden clauses. Just transparency.

Information We Collect

Information You Give Us

• Account Information: Name, email, phone number, date of birth
• Health & Wellness Data: Medical history, injuries, health goals (only what you choose to share during consultations)
• Payment Information: Processed securely through our payment providers; we never store full card details
• Class Bookings: Attendance history, preferences, instructor feedback

Information We Collect Automatically

• Usage Data: How you interact with our website and booking system
• Device Information: IP address, browser type, operating system
• Cookies: Small files that help us remember your preferences and improve your experience

How We Use Your Information

We use your information to:

• Manage your membership and class bookings
• Provide personalized wellness guidance and program recommendations
• Process payments and send receipts
• Communicate about classes, events, and studio updates
• Improve our services and member experience
• Comply with legal obligations

How We Share Your Information

We don't sell your data. Period. We only share information when necessary:

• Service Providers: Payment processors, booking systems, email services (all bound by confidentiality agreements)
• Legal Requirements: If required by law or to protect rights and safety
• With Your Consent: When you explicitly authorize sharing (e.g., testimonials, referrals)

Your Rights & Choices

You have control over your information:

• Access: Request a copy of the data we hold about you
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from marketing communications (you'll still receive essential service emails)
• Data Portability: Receive your data in a portable format

To exercise these rights, contact us at contact@flowmauritius.mu

Data Security

We take security seriously. Your information is protected with industry-standard encryption, secure servers, and strict access controls. While no system is 100% secure, we continuously monitor and update our security measures.

Cookies & Tracking

We use cookies to:

• Remember your login and preferences
• Understand how you use our website
• Improve site performance and user experience

You can control cookies through your browser settings, but disabling them may affect site functionality.

Data Retention

We keep your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. When you close your account, we delete or anonymize your data within 90 days, except where required by law to retain it longer.

Children's Privacy

FloW is designed for adults. Our Teen Yoga program is for children aged 6-17, and we collect minimal information with parental consent. We do not knowingly collect data from children under 6.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance.

Contact Us

Questions about this policy or how we handle your data? We're here to help.